Under MSC Malaysia, four key flagship applications were launched to improve social conditions and provide economic benefits

E-Government

• Aimed to improve transparency and responsiveness to the public.
• Yet to reach full potential due to limited number of transactions available online as well as issues in infrastructure, change management and integration of legacy systems
• To date, RM455 Mn has been spent to develop e-Government applications
• Need cooperation of MEWC, MAMPU and other agencies to ensure that implementation of e-Government applications are successful

MyKad

• Objective is to provide a secure ID platform for private and Government transactions and processes
• Has attracted many private applications to-date but uptake of public applications, e.g. driver‘s license, has been minimal
• Access to infrastructure, e.g. card readers, lack of buy-in from other agencies and poor public perception of security limits public usage of other applications on MyKad
• To-date, RM900 Mn has been invested in MyKad project, including RM600 Mn for purchase of 22 Mn smartcards
• Some social impact through reduction of fraud and paperwork 
• Multiple agencies such as NRD, MAMPU, Pos Malaysia and NITC required to ensure that MyKad application achieves full potential

Smart School

• Flagship designed to promote ICT literacy and encourage creativity and self-learning
• Flagship has been enhanced based on learnings from pilot and full roll-out expected by 20101
• Some productivity and social gains from improved administration of schools and reduction of paperwork
• Exam-oriented curriculum, lack of technical support and change management of teachers are key challenges in implementation of smart school project
• Government has invested a total of RM7 Bn to-date on smart school initiatives including PPSMI, Computer lab at school and SchoolNet
• However, engagement and communication between different stakeholders within MOE could be improved to speed up full roll-out of smart school

Telehealth

• Launched to improve the overall standard of healthcare and provide more information to enable the public to better manage their health.
• Teleconsultation, MyHealth portal and Continuous Professional Development programs have been launched while Lifetime Health Record project yet to be launched
• However, poor access to infrastructure and under-developed critical enablers limiting use of Telehealth projects and hampering implementation of Lifetime Health Record
• Total investment to-date is RM37 Mn, including RM30 Mn for initial pilot
• Cooperation between different stakeholders with MOH and MICC essential for successful implementation of Telehealth.

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